Help center · By job to be done

The work: schedule, field, and the folder

One calendar, a dispatch order, photos filed by area, recurring services that keep their own books, and costs that add up to a real profit figure.

Scheduling and dispatch

  1. Schedule from the calendar, from the job, or straight from quick capture. One calendar, with filters.
  2. A stop-and-start job is many blocks on one piece of work, not many jobs.
  3. Assign to a person, a crew or a sub. Dispatch answers who goes where, in what order, with an optional route order for the day.
  4. Double booking warns but is allowed: two jobs on one street on one morning is a normal day.
Planned versus actual dates are kept apart, and the client sees the first start date only. A job that moved three times says so on your side and stays calm on theirs.

Photos and the field record

Recurring service work, done properly

  1. Create the job as a recurring service: one folder, one visit log, one billing stream. Not a folder per visit.
  2. Name the log what you actually call it: Visits, Cuts, Treatments.
  3. Set the visit cadence and the billing cadence separately. “Visit quarterly, bill monthly” is a real contract, and the two show as two lists because they do not line up.
  4. A skipped visit is recorded with a reason, never silently absent. A moved visit keeps both dates, so the history shows it moved.
  5. A rained-off week? Shift the whole remaining series in two taps without leaving the job.
A recurring job runs until you stop it. There is no end-date term or renewal prompt today, so treat it as “it does not expire” rather than a managed term.

Materials, costs, and the two profit numbers

  1. Track materials per job: supplier, SKU, quantity, six statuses, running cost, and what is still to buy. Reusable material lists pull onto any job.
  2. Record job costs: materials, labor, subs, equipment, permits, fuel, disposal.
  3. Read profit two ways: against what you billed, and against what has actually arrived. Set an optional budget per job; a job with no budget is never nagged as “over budget”.

If it will not behave

I marked a material client-visible and the client sees nothing
The flag and badge are set, but no client-facing screen shows materials yet. Today the switch changes nothing on their side; use a change order or a message when a material needs their eyes.
Tasks and billing
A task is internal and never billed. When a task becomes real, chargeable work, promote it to a change order: that is the moment it becomes payable.