Help center · By job to be done
The work: schedule, field, and the folder
One calendar, a dispatch order, photos filed by area, recurring services that keep their own books, and costs that add up to a real profit figure.
Scheduling and dispatch
- Schedule from the calendar, from the job, or straight from quick capture. One calendar, with filters.
- A stop-and-start job is many blocks on one piece of work, not many jobs.
- Assign to a person, a crew or a sub. Dispatch answers who goes where, in what order, with an optional route order for the day.
- Double booking warns but is allowed: two jobs on one street on one morning is a normal day.
Planned versus actual dates are kept apart, and the client sees the first start date only. A job that moved three times says so on your side and stays calm on theirs.
Photos and the field record
- Photos from the field carry captions and file into areas, so the crew never touches the wrong wall.
- Every photo has its own client-visible switch. It starts on; switch off the ones that are yours alone.
- “Who was on site and when” is available once you switch it on, and the time clock is its own switch pair (see the employee portal guide).
Recurring service work, done properly
- Create the job as a recurring service: one folder, one visit log, one billing stream. Not a folder per visit.
- Name the log what you actually call it: Visits, Cuts, Treatments.
- Set the visit cadence and the billing cadence separately. “Visit quarterly, bill monthly” is a real contract, and the two show as two lists because they do not line up.
- A skipped visit is recorded with a reason, never silently absent. A moved visit keeps both dates, so the history shows it moved.
- A rained-off week? Shift the whole remaining series in two taps without leaving the job.
A recurring job runs until you stop it. There is no end-date term or renewal prompt today, so treat it as “it does not expire” rather than a managed term.
Materials, costs, and the two profit numbers
- Track materials per job: supplier, SKU, quantity, six statuses, running cost, and what is still to buy. Reusable material lists pull onto any job.
- Record job costs: materials, labor, subs, equipment, permits, fuel, disposal.
- Read profit two ways: against what you billed, and against what has actually arrived. Set an optional budget per job; a job with no budget is never nagged as “over budget”.
If it will not behave
I marked a material client-visible and the client sees nothing
The flag and badge are set, but no client-facing screen shows materials yet. Today the switch changes nothing on their side; use a change order or a message when a material needs their eyes.
Tasks and billing
A task is internal and never billed. When a task becomes real, chargeable work, promote it to a change order: that is the moment it becomes payable.