Servora custom software / Every Conversation
Every Conversation
Unified Inbox
Every email, text, and website message in one shared screen your whole team can work from.
What it does
Unified Inbox
Pulls your email, text messages, website form inquiries, and social messages into a single inbox so nothing slips through the cracks. Your team sees every conversation in one place and can reply from the same screen no matter how the customer reached out.
How it works
From zero to running
- We connect your existing email address, texting number, and website contact forms.
- Every incoming message lands in one shared inbox, tagged by where it came from.
- A message is assigned to a team member and marked new, in progress, or done.
- Your team replies right from the inbox, and the customer gets it on their original channel.
- Every reply is saved to that customer's history so anyone can pick up the thread later.
What it is made of
The building blocks
How you use it
In your day to day
- Start your day with one screen instead of five apps.
- Assign new inquiries to the right person with one click.
- See a customer's full history before you reply so you never ask twice.
- Drop in a saved template for common questions to answer in seconds.
- Watch nothing sit in 'unread' because open threads are visible to the whole team.
Why it pays off
What you get back
Make it yours
Customized to your business
We connect the exact channels you already use and set up assignment rules, labels, and templates around how your team actually divides the work. Extra channels or team members can be added anytime.
Who it is for
Businesses this fits
Unified Inbox is one of the systems we build for these operators. Open one to see everything else that fits it.
More in Every Conversation
Want Unified Inbox for your business?
Book a call. We map it to how you work, give you a fixed quote, and build it. You own what we build.